PC Plus SuperCD (UK) 1996 April

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#################################################################### Quicken 4 for Windows CD-ROM README.TXT: Intuit Product Development 29/09/95 #################################################################### **Please note that this is a Trial Version of Quicken 4 for Windows. It will allow you 25 opportunities to view the product, then prompt you when it's necessary to purchase the product should you desire to continue. CONTENTS I. HELPFUL HINTS II. INSTALLATION PROBLEMS III. CONVERTING DATA FROM PREVIOUS VERSIONS IV. TROUBLESHOOTING COMMON PRINTING PROBLEMS V. GENERAL PROTECTION FAULTS VI. PROBLEMS WITH AUDIO OR VIDEO EFFECTS I. HELPFUL HINTS **************** 1. To save addresses in memorised cheques, go to the memorised transaction list, highlight the transaction, and click in the lock column. 2. In Budgets, you can display subcategories by clicking on the "+" next to the parent category. 3. Use small font size, especially in the Portfolio view, to avoid text display issues. 4. To print the Account List click on the All Types tab, select File, and then Print List. 5. The Transfer Funds form does not transfer to investment accounts. 6. If you need to free up more hard drive space, you may delete the files listed below without harming the program. o Tutorials: You can delete the entire Tutorials directory. o Messages about other Intuit products and Cheque Art files: QP.WMF QI.WMF PQ.WMF DLX.WMF TT.WMF ART1.WMF ART2.WMF ART3.WMF ART4.WMF ART5.WMF ART6.WMF ART7.WMF ART8.WMF Deleting these files means you won't be able to have scenic backgrounds on for the Write Cheques screen or read product descriptions when you try to activate a product you do not own from the Add On menu. 7. If you are working under Windows NT, we recommend turning Auto Completion off. In the register, click Options, QuickFill and clear the Automatic Completion of Fields box. 8. COMPUTER REBOOT PROBLEMS: If the Quicken CD is in your CD-ROM drive and your computer doesn't boot, remove the CD and reboot. Put the CD back in the drive once DOS has been loaded. Your computer is attempting to load the SCSI BIOS before it loads the system BIOS; removing the CD will resolve this problem. 9. Regarding the Quicken 4 Online User Guide: There are MANY places on the screen where the mouse is active, including hypertext. It will change to a hand when it is active. Make sure you read the first topic in the Guide, "How to use the on-screen guide", which explains the things you can do. II. INSTALLATION PROBLEMS ************************* TROUBLESHOOTING GUIDE ---------------------------------------------------------------------- Installation Problem 1 You see the message "Cannot decompress files" during install, or the message "Segment Load Failure" when running Quicken. Causes Solutions ------ --------- The Quicken CD-ROM is dirty. Clean both sides of the CD-ROM (see below). The Quicken CD-ROM is scratched. Get a replacement Quicken CD-ROM. Not enough hard disk space. Type CHKDSK at the DOS prompt. You need 14 MB for Quicken, and 20 MB for Quicken Deluxe. Backup unnecessary files on your hard disk, and then delete them. SMARTDRIVE is running. Turn off SMARTDRIVE. After installing again, you can turn it back on. Virus protection program is Turn off your virus protection running. program. After installing again, you can turn it back on. ----------------------------------------------------------------------- Installation Problem 2 Quicken install fails during Video for Windows Setup, or while profiling your display. Causes Solutions ------ --------- Video for Windows is being Find out if there are any other programs used by other programs. running something with audio or video. To do so, press CTRL+ESC while in Windows (except Windows 95) to display the Task List. In Windows 95, move mouse to the bottom of the screen to display the Taskbar. The Task List (or Taskbar) displays the programs that are currently running on your computer. Close the programs that are running video or audio, and then install Quicken again. Your PC is using incompatible Call your video board manufacturer or video drivers. Microsoft to obtain the latest SVGA drivers for your video board. ----------------------------------------------------------------------- Installation Problem 3 Windows can't find your CD-ROM drive. Cause Solution ----- -------- Your CD-ROM drive is Check to see if you can run other CD-ROMs on configured improperly. your computer. If you can't, reconfigure your CD-ROM following your manufacturer's instructions, and then install Quicken again. ----------------------------------------------------------------------- Installation Problem 4 Cause Solution ----- -------- OS/2 Systems: Your sound Install and run in a WIN-OS/2 Full Screen won't play or you have Window, NOT in a WIN-OS/2 Window. a hard state. ----------------------------------------------------------------------- INTUIT PHONE NUMBERS: If none of the problems listed above describe your situation, or if the solutions offered do not solve your problem, contact Intuit Quicken Technical Support at the appropriate number listed below: In the UK: (Mon - Fri, 9.30 a.m. - 5.30 p.m.) 0181 990 5501 or Fax: 0181 759 2077 In Australia: (Mon - Fri, 9.00 a.m. - 5.00 p.m.) (02) 562 7966 or Fax: (02) 550 5097 or Modem: (02) 562 7992 In South Africa: (Mon - Fri, 9.00 a.m. - 5.00 p.m.) 011 4444 3790 or Fax: 011 444 3799 In the USA: (Mon - Fri, 5:00 a.m. - 5:00 p.m. US Pacific Time) 415 858 6054 All Intuit numbers are listed in the Quicken Getting Started Guide on page 20. They include numbers for Intuit Cheques and other supplies, as well as for information on Intuit software products. ----------------------------------------------------------------------- Handling and cleaning your Quicken CD-ROM Please observe the following precautions when handling and cleaning your Quicken CD-ROM: - Do not touch the data side of the CD-ROM (the side with no printing). - Do not apply paper labels or write on any part of the CD-ROM. - If dust or fingerprints get on the CD-ROM, wipe with a soft dry cloth from the center of the disc to the edge. Don't use cleaning solvents. - Do not place the CD-ROM where it will be subjected to sunlight or high temperature. ----------------------------------------------------------------------- Some common installation problems are caused by insufficient memory (less than 4MB of RAM), hard disk space, or conflicts with Terminate and Stay Resident programs (TSRs). Save time by resolving these situations before continuing: o Make sure you are not running other programs that take up memory while you install. o On your hard disk, you need at least 500K on the drive where Windows is located and 24 MB on the drive where Quicken is located (these are usually, but not always the same drive). o Turn off any TSR's. To shorten installation time, make sure you have no other Windows applications (including screen savers) or DOS windows running during Quicken installation. III. CONVERTING DATA FILES FROM PREVIOUS QUICKEN VERSIONS ********************************************************* NOTE: Quicken for Windows 4 automatically converts data files from: DOS Version 6 and Windows Versions 2 and 3. IV. Troubleshooting Common Printing Problems ******************************************** See the onscreen User's Guide for more solutions to common printing problems. 1. If Quicken behaves as though you have printed successfully but nothing comes out of the printer, check the printer and the Print Manager for stalled print jobs. 2. Verify that the font is True Type or a printer resident font. 3. If you experience problems with the drivers listed below, we recommend that you install these substitute drivers. If you are not sure how to install drivers in the Windows Control Panel, please consult your Windows Manual. Print Driver Substitute Driver Canon BJ 130 IBM Proprinter Canon BJ 200 Canon BJ 10e or IBM Proprinter Citizen GSX-140 Epson FX-80 or FX-86e Citizen GSX-220/230 IBM Proprinter X24e Epson Stylus 300/800 Epson LQ 870 or LQ 850 Panasonic KX-P1180 Epson FX-80 or FX-86e Panasonic KX-P1624 Epson LQ-510 Panasonic KX-P1123/1124 Epson LQ-510 HP Deskjet 500c/550c **See note below After you've installed the substitute driver, choose Printer Setup in Quicken to select the new driver. Before printing, reset your printer by turning it off and on. HP DESKJET 500c or 550c: If you experience problems printing from Quicken to an HP Deskjet 500c or 550c, check your driver version number: 1. In Quicken, choose File, Printer Setup. 2. Choose either Cheque or Report printer setup. 3. Click Settings to see the driver name and version. 4. If the driver version number in the lower right hand corner is not Version 3.0 or later, call HP to receive an updated driver. 4. The Tradeline Stock Guide is currently incompatible with the following print drivers: HP LaserJet 4P version 31.V1.25 HP DeskJet 560 ColorSmart version 4.0 5. When printing topics/chapters from the onscreen User's Guide (on A4 paper only), the graphic images that will not fit on one page will print again on the next page. The second page will always contain the complete graphic image. Note: This will NOT occur on a Windows 95 system. V. GENERAL PROTECTION FAULTS **************************** General Protection Faults, (GPFs) are messages that are generated by Windows. Here are troubleshooting tips for the most common causes in Quicken. 1. Insufficient memory-insufficient system resources. o Press Ctrl-Esc to go to the Windows Task List. o Exit all applications except for the Program Manager to free memory and system resources used by other applications. 2. Conflicts with Terminate and Stay Resident programs (TSRs) and problems with certain Device Drivers. Check for potentially incompatible TSRs or Drivers in your autoexec.bat and config.sys files. You can test for incompat- ibilities by "REMarking out"TSRs and Drivers and restarting your computer. If this solves the problem, restore the TSRs or Drivers one by one until the incompatibility is found. "REMarking out" means inserting the letters REM at the beginning of the line which loads the TSR or Device Driver. IMPORTANT NOTE! ** DO NOT REMARK LINES THAT WILL AFFECT HARD DISK COMPRESSION, DISK PARTITIONING or EXTERNAL DRIVES ETC. ** You can also try setting up a 'minimum' configuration by renaming your existing autoexec and config to autoexec.old and config.old and creating new ones that look like this. CONFIG.SYS AUTOEXEC.BAT device=c:\windows\himem.sys path=c:\dos;c:\windows files=40 prompt $p$g buffers=30 set temp=c:\ stacks=9,256 3. Inconsistencies or damage to the program and/or data files. Damage to your data files can be caused by problems with your hard disk. You need to resolve any hardware problems before you can solve data file problems permanently. PROBLEMS WITH YOUR HARD DISK a. Type CHKDSK at the C:\> prompt to check for lost allocation units or cross linked files. If any are found, you may need to consult your hardware technician or DOS manual to correct them before continuing. b. In Quicken, create a new file and perform the tasks that generated the GPF. If you do not get a GPF, this may indicate that the GPF was caused by a damaged data file. c. Run the Rebuild utility on the new copy of your file. The Rebuild Utility can be found in your Quicken subdirectory. Instructions on how to run the Rebuild Utility can be found in Help under Rebuild and in the REBUILD.TXT file in your Quicken program directory. d. In Quicken, click File, File Operations and Copy. Save the copy of your data to a new name. Load the new copy and see if the GPF still occurs. If it does not, Copy File was probably able to repair the damage. VI. PROBLEMS WITH AUDIO AND VIDEO EFFECTS ***************************************** 1. Please check with your manufacturer, especially if you are using Windows 95, to make sure you have the latest driver for your video board or sound card. 2. Talking Tutorials videos are incompatible with the Corel SCSI driver. Replace your Corel MSCDEX driver with the MSCDEX driver supplied with DOS. Your version of Windows will explain how. 3. Quicken 4 for Windows CD-ROM will support the PC speaker drivers, but because the Talking Tutorials use up a lot of system resources, you may find that video/audio performance is slow or jerky. 4. Due to the amount of resources necessary to run Talking Tutorials, you can't run more than one instance of these Tutorials at a time. If you do run more than one instance at a time, the feature will not work well. Also, Win 3.1 users should close all other non-Quicken programs while running the Talking Tutorials, especially FAX and Send/Receive network activity, as the multimedia in the tutorials can terminate with the following message: "Specified command has been carried out". 5. Videos will not look good on a Toshiba computer running under 256 colours. The Toshiba maps to 16 colours by default when running videos to save Windows resources. 6. Video performance is jerky on any system running on an LCD display. Even if you bypass the LCD to run on a full screen SVGA monitor, performance will be slow due to the LCD driver in your system. 7. If you are using an ATI Mach 32 local bus video board, you may experience visual display problems running the videos. If so, and you are running Windows 3.1 or 3.11, please reinstall the Video for Windows included on the Quicken 4 for Windows CD-ROM. Video for Windows is included with Windows 95, so you probably need a new video driver from ATI. 8. If you are running Windows 95, a 256 colour minimum setting is recommended for viewing the Talking Tutorials. Though they will work under the 16 colour setting, they are not very nice to view at that setting. 8. If you are using OS/2, make sure you are running in a WIN-OS/2 Full Screen Window, not a WIN-OS/2 Window. ********************************************************************* This is the end of the Quicken 4 for Windows CD-ROM Readme file. You may want to print this file. Use the DOS command below to copy this file to your printer. TYPE README.TXT > LPT1: ##################################################################### End of file : Quicken 4 for Windows CD-ROM README.TXT #####################################################################